Bathers Beach House Website Policies

Privacy Policy

Introduction

Bathers Beach House (Long Jetty Holdings Pty Ltd t/as Bathers Beach House.  ABN 17 166 103 680) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Bathers Beach House website users, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Bathers Beach House on (08) 9335 2911.

Collection of Information

In order to use the Bathers Beach House website, we may require information from you in order to provide the best service possible.  All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Bathers Beach House is collected via correspondence from you or your company.  This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Bathers Beach House customers is required in order to provide you with our products and/or services, and a high level of customer service.  Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information 

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, this information is encrypted using secure socket layer technology (SSL) by our respective service providers. When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us from our contact us page.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us from our contact us page.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Bathers Beach House uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at from our contact us page.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Bathers Beach House may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.  Bathers Beach House does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Bathers Beach House site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.bathersbeachhouse.com.au.

Changes to Privacy Policy 

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Bathers Beach House Security Policy

Bathers Beach House uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Bathers Beach House or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Bathers Beach House.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details plus an email from Bathers Beach House (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. As we are a service business you will receive your services by attending Bathers Beach House. 

If you wish to query a reservation, booking or purchase please send us an email from our contact us page.

Refund & Returns Policy

As we are a service business, and it is not possible to refund or return a meal, please notify our managers on duty if you have any problems whilst you are at the restaurant.  

In the event of a payment for a future event where you have simply changed your mind, please contact us to discuss the circumstances and possible refunds.  Please send an email from our contact us page.

This refund policy does not apply if your event or booking has simply passed and you did not attend, or if you had a problem whilst at the restaurant and did not notify the staff at the time.